If you called the STF this September, you have hopefully noticed a more direct and prompt response to your questions as the STF launched the new Member Support Centre to address member concerns. After a 2018 survey found 36% of members identified a need to reduce response times and the number of transfers when calling with an inquiry, the federation began designing a more efficient system of case management and call tracking. After one of the five centre’s representatives collect some information they are now better equipped to connect you with the person best suited to address your questions. When you do have to wait on hold, you are now given the option of a call back.
PRAIRIE SPIRIT TEACHERS’ ASSOCIATION